Returns policy

Your article doesn't suit you, and you can't redistribute it to someone close to you?

Two possible situations:

1- Our team made a preparation mistake, you received the wrong product.
2- You have ordered a product that does not suit you.

How to proceed?

1- Contact us by email (commandeclient@dedienne.com) including the invoice and a photo of the product received.
You will receive a Colissimo return form in order to return the item to us.

2- Please return the package (at your expense), accompanied by a copy of the invoice to the following address: DEDIENNE MULTIPLASTURGY,1 rue des Houssières-ZAC des Champs Chouette2-27600 Saint-Aubin sur Gaillon.
Upon receipt of the package, we will make the necessary arrangements to proceed with the exchange or credit note.

WARNING, only products returned in their entirety, in their complete original packaging, and in perfect condition for resale will be accepted. Any damaged product, or whose original packaging has been damaged, will not be refunded or exchanged.